For any issues regarding purchasing, refunds, or general customer service, please email our team at info@layitflat.com
FAQs
How can we help you?
01. Who do I contact if there's an issue?
02. How do I return my book?
Please contact our team at info@layitflat.com with the order number and reason for the return and we will send you a return label that you will print and neatly place on the package. If you are using old packaging, make sure the return label is the only information showing to avoid issues during transit. Send us an email with the order number and reason for the return and we will send you a return label that you will print and neatly place on the package. If you are using old packaging, make sure the return label is the only information showing to avoid issues during transit.
03. Don't see order updates?
Please send our team an email at info@layitflat.com including name of the recipient and Order number (Example: Jane Doe 1001LiF).
04. Tracking number doesn't work?
Search your tracking number into your search browser (Google) and it will show the carrier and status of the package. If it cannot be located or there is another issue, please email our team at info@layitflat.com
05. Interested in placing a bulk order?
We would be more than happy to fulfill your bulk order request. To begin, please contact us or email us directly at info@layitflat.com
06. What is covered in the standard warranty?
To qualify for this lifetime warranty, the product must have been purchased through our website and the original order confirmation email or receipt must be presented. Note: the warranty does not cover damage caused by improper use, mishandling, or normal wear and tear.
