Crucial Conversations: Tools for Talking When Stakes are High, Third Edition (Spiral Bound)

Crucial Conversations: Tools for Talking When Stakes are High, Third Edition (Spiral Bound)

Get 10% OFF Site-Wide With Code: SPRINGSALE

Regular price$34.99
/
Shipping calculated at checkout.
  • Lifetime warranty
  • Free shipping on orders $59.99+ USD
  • Low stock - 9 items left

This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever.

The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation―especially difficult ones―leads to the results you want. Written in an engaging and witty style, it teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.

This new edition addresses issues that have arisen in recent years. You’ll learn how to:

  • Respond when someone initiates aCrucial Conversationwith you
  • Identify and address the lag time between identifying a problem and discussing it
  • Communicate more effectively across digital mediums
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results.

 

Whether they take place at work or at home, with your coworkers or your spouse, Crucial Conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a Crucial Conversation again.

Product details

  • Publisher ‏ : ‎ McGraw Hill; 3rd edition (October 21, 2021)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 304 pages
  • ISBN-10 ‏ : ‎ 1260474186
  • ISBN-13 ‏ : ‎ 978-1260474183
  • Reading age ‏ : ‎ 1 year and up
  • Item Weight ‏ : ‎ 12.6 ounces
  • Dimensions ‏ : ‎ 6 x 1 x 9 inches


Shipping is free for all orders shipped within the United States for orders $59.99 and over. All other orders have a nominal fee of $4.99 unless customers choose faster delivery via for $9.99.

Orders are processed Monday-Friday in the order that they are received. Typically, orders ship out within 1-2 business days.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Customer Reviews

Be the first to write a review
0%
(0)
0%
(0)
0%
(0)
0%
(0)
0%
(0)
Standard
Lifetime Warranty

At Lay it Flat, we are committed to providing you with nothing but the best. We want you to be completely satisfied with your purchase. That's why all Lay it Flat books come standard with a lifetime warranty.

Locally manufactured

Made in North Carolina

We've always believed in the power of small businesses. The quality of craftmanship and care that exceeds our customers' desires is what makes Lay it Flat our mission in life.

About Us
Enjoy
An Upgrade That Lasts

Forget the inconveniences you're used to. Our books relieve the hassle of traditional bindings and are guaranteed to last over twice as long.